arcelik Beko B13 - Error Codes and Likely Customer Complaints

B13 BETTER (B13 BEST APPEARANCE) WASHING MACHINE SERVICE HANDBOOK
100
12.3. Error Codes and Likely Customer Complaints
LIKELY
CUSTOMER
COMPLAINT
* Poor washing by
the machine
* The machine is
not heating water
* Program lasts
long.
*Cannot Heat.
*Machine boiled the
water once, but now
it does not heat at
all.
* Machine is boiling
the water.
* Laundry comes
out very hot; they
are worn.
* My machine always
takes in and
discharges water.
* There is no washing
movement
* Door jammed
* Program cannot be
ended.
*Program lasts
long.
*The machine does
not discharge.
*The machine does
not spin
* Machine makes
sudden start ups
while washing.
*Moves a couple of
times and ends the
progamme.
*Program remains
incomplete.
ERROR CODE
ERROR
NAME
* NTC
short
circuitor*
NTC open
circuit error
* Heater open
circuit error
* Heater
continuously
active error
* Valve triac
short circuit or
*Valve triac
diode error
*Pump triac open
circuit or
*Pump blocked
or
*Pump triac
diode
or
*Pump rotor
locked and does
not rotate error
*Motor triac
short circuit or
*Motor triac
diode mode
error.
Important Note:
Error codes given do not always mean that the error has arisen
from the components.
Socket and cable connections must be checked in the first place.
Make sure that the problems do not arise from loose contact.
LIKELY
CUSTOMER
COMPLAINT
* Machine drains
every time it is
turned on.
* Program does not
start.
*Program lasts long.
*The machine does
not end the program.
*Machine is not
taking in water
*Machine does not
work.
*It does not spin and
drain
*The machine
continuously drains.
*Poor washing by the
machine
* Washing comes to
an end before the
displayed washing
time elapses.
*Program remains
incomplete.
*There is water left in
the machine.
* Laundry remains
with detergent on it.
*Door jammed
*Program remains
incomplete.
*The machine makes
sudden start ups.
*The machine does
not rotate.
*Machine drains
every time it is
turned on.
*Program does not
start.
ERROR
NAME
ERROR CODE
*Water level
sensor reading
error
*No water or
*Valve triac
open
or
*Pump triac
short circuit
error
*Door lock
triac open
circuit error
*Door lock
triac open
circuit error
*Door lock
triac short
circuit error
*Motor phase
open circuit
*Water level is
at aquastop
level