17. Troubleshooting
Opening and browsing the platinum log file
How to opening platinumLog_XXXXXX X_X XX XXX XX .tar.gz file to analyz e errors
1. Unzip the file platinumLog_XXX XX XX_XXXXXX XX .tar.gz
2. The error log can be found in the directory: \media\sdcard\log\
3. O pen the newest folder.
4. O pen the “messages” fi le using e.g N otepad ++
Image 17-8
5. Search for words “Error”, “Warning” in the text file for guidance in toward finding the faulty compone nt.
Image 17-9
Note: Please r efer to the Troubleshooting list
above in this manual for further info on Error codes.
Log file analysis
Example of log file content
723–0016 F90 01/12/2017
77
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