1. Open the top cover and make sure that the carriage is not over the platen.1.
2. Remove any paper scraps left inside the top cover.2.
Remove Jammed Roll Paper
Remove a Jammed Sheet
3. Close the top cover.3.
Check 5
Was the paper cut before the ink dried?
Set a longer Ink drying wait time in Advanced paper settings in the touch screen menu.
Menu Structure
Check 6
Is the printer driver Print Quality set to the lowest quality setting?
Follow the steps below to set Print Quality to higher quality settings, and then print.
•
Windows
•
Change the Print Quality settings in the printer driver Advanced Settings.
Changing the Print Quality and Correcting Image Data (Windows)
•
macOS
•
Change the Print Quality in the printer driver Quality & Media settings.
Changing the Print Quality and Correcting Image Data (macOS)
Check 7
Does the paper used for printing create a lot of cutting dust?
Set Cut-dust reduction in the touch screen menu Advanced paper settings to ON.
Reducing Dust from Cutting Rolls
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