Cisco 7925G Administration Guide

Solution
The phone is out of range of all APs.
•
Move to a location that is within the coverage area.
•
The AP has failed. Run diagnostic tests on the AP and replace if defective.
Locating Network Services Message
Problem
The phone is searching for an AP and the phone displays the Locating Network Services message.
Cause
The phone is searching all beacons and scanning for a channel and SSID to use.
Solution
Wait for the phone to complete the searching and scanning process. Depending on the signal strength of the
available WLAN, this process can take a few minutes.
Authentication Failed Message
Problem
The phone is unable to access the WLAN, and the main phone screen is not active. The phone displays the
Authentication Failed message.
Cause
The authentication server does not accept the security credentials.
Solution
Verify that the security mode and credentials are correct by viewing the Network profile. For information
about accessing and changing Network profiles, see Access Network Profile Menu, on page 116.
Configuring IP Message
Problem
The main phone screen is not active and the phone displays the Configuring IP message.
Cause
The phone is attempting to obtain network parameters such as its IP address, or the IP address of the gateway
or router from the DHCP server.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide
224
Troubleshooting
Locating Network Services Message

Cisco 7925G Specifications

General

Keypad number of keys	12
Display diagonal	2 \
Display resolution	176 x 220 pixels
Call waiting	Yes
Lines quantity	6 lines
Voice codecs	G.711a, G.722, G.729a, iLBC
Security algorithms	128-bit WEP, SSL/TLS, WPA
Supported network protocols	DHCP, TFTP, DNS, SCCP, SRST
Input voltage	100 - 240 V
Dimensions (WxDxH)	52 x 20 x 127 mm
Minimum system requirements	Cisco Unified Communications Manager 4.1, 4.2, 4.3, 5.1, 6.0, 6.1, 7.0 + Cisco Unified Communications Manager Express 4.3 +
Input frequency	50/60 Hz
Storage temperature (T-T)	-30 - 60 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	10 - 95 %
Product type	IP Phone
Product color	Gray
Safety	UL 60950, CSA 22.2 No.60950, EN 60950, IEC 60950, AS/NZS 60950, IEC 60529 (IP 54)
Certification	47 CFR 15 B ICES-003 B EN 55022 B AS/NZS CISPR 22 B CISPR 22 B VCCI B EN 61000-3-2 EN 61000-3-3 KN 22 EN 55024 EN 50082-1 EN 61000-6-1 EN 300386 EN 60601-1-2 KN
Compliance industry standards	IEEE 802.11a, IEEE 802.11b, IEEE 802.11g, IEEE 802.1X, IEEE 802.11e

Weight and Dimensions

Weight	138 g