Hexagon RDS - M.3 Troubleshooting; Troubleshooting

Appendix
H000002007-RDS User Manual │Version 5.0.0 (2018-09-17) │206
M.3 TROUBLESHOOTING
Computer slow down very often
If the computer is very slow each time RDS Data Collector or
any other 3D software are used, check if the driver of the graphic
card is correct. (for ex if the driver display “VGA card”, then you
should search for a better driver).
RDS cannot be uninstalled “Could not
find RDS install Log”
Access the registry
“HKEY_LOCAL_MACHINE\SOFTWARE(\Wow6432Node for
64 bits OS)
\Microsoft\Windows\CurrentVersion\Uninstall\RDS”
And delete the RDS folder.
Then RDS can be reinstalled properly.
In RDS Toolbox, maintenance
functions can’t connect the arm
Most of the maintenance functions can be used only in USB
connection mode. If the current connection is Wi-Fi, use the
USB cable to connect the arm to the computer.
When adding a new scanner, RDS
gets frozen just after the selection of
the type of scanner
Solution is to disable nView Desktop Manager:
open the nVidia nView Desktop Manager control panel by
choosing:
Windows Menu -> Settings -> Control Panel -> nVidia nView
Desktop Manager. Then uncheck the “Enable Desktop
Manager” button and click OK.
Buttons, or texts are cropped
Check that Windows font size is set to 100%
The firmware update of the mainboard
failed.
Try again to load the firmware
RA8: in case of issue when programming the Mainboard
firmware, a boot on Safe mode is possible:
- Press the Power button and then press again 4 times
the button: the arm boots in a safe mode.
- Then proceed again with the firmware load operation.
The RA8 arm cannot start after a
firmware update