6–17
Chapter 6. Routine Service and Diagnostics
Fault
Message SolutionExplanation
Operator
Correct-
able?
042 CUSTOM SET DOES NOT EXIST
SAVE FIRST
Yes This custom configuration
set does not exist.
Save the custom set. Refer to
page 3–20, “Saving Y
our
Configuration in a Custom Set.”
043 CUSTOM SET ALREADY EXISTS
DELETE FIRST
Yes Custom
set is
write-protected.
Delete existing set, then save
new set. Refer to page 4–19
”Delete Custom Set.”
044 EC FIRMWARE/HARDWARE ERROR
No Fatal firmware error on the
controller board.
Contact your IBM service
representative.
046 EC STOPPED AT STATE
<state>
No Controller
self-test and
initialization sequence was
halted at <state>, where
<state> is one of 10
numerically coded
messages.
Contact your IBM service
representative.
056 HAMMER COIL OPEN
No Electrical malfunction of
one or more hammer coils.
(You can continue to print with
degraded print quality
.) Contact
your IBM service representative.
057 CLOSE PLATEN
Yes Forms
thickness lever is
raised to the open position.
Lower the forms thickness lever.
058 SHUTTLE JAM
SEE SETUP GUIDE
No No shuttle movement or the
shuttle is moving at the
wrong speed.
Make sure the ribbon is not
twisted and the forms thickness
lever is set correctly
. If the fault
reoccurs, contact your IBM
service representative.
059 CANCEL PRINT ACTIVE
N/A Non-error
status message.
No action necessary
.
060 PRINTER HOT
No Controller
board sensors
report high temperatures on
the board.
Contact your IBM service
representative.
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