KDC User Manual
INTRODUCTION
23
For warranty returns, you must pack your KOAMTAC product in its original packaging and
include all accessories and documentation. We reserve the right to charge for any damage to
the KOAMTAC product, and missing part fees may apply.
Please contact Customer Service prior to returning any product to receive a return authorization
form and RMA number. You will be responsible for, and pre-pay, all return shipping charges
and shall assume all risk of loss or damage to product while in transit to us. We recommend that
you use a traceable method of shipping for your protection. We will pay for shipping to return
any product to you.
Email us at rma@koamtac.com to obtain an RMA number. Once you have obtained the RMA
number, please send us your purchased KOAMTAC product with the RMA number clearly
marked on the outside of the package and on the shipping slip if you choose to use traceable
carriers such as UPS or FEDEX. Shipping fees for returns are your responsibility. Return shipping
instructions and return address will be included in your RMA document provided by KOAMTAC.
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