Feature Manual References
20.1.65 Unified Messaging—Operator Service
Call Hold Mode
If Call Hold Mode is checked, the system gives callers the option of either holding for a specific extension or
selecting
one of several Incomplete Call Handling Service options. While on hold, the system periodically gives
callers the choice to either continue to hold or select one of the Incomplete Call Handling Service options. If
Call Hold Mode is not checked, the system immediately offers callers the Incomplete Call Handling Service
and callers are not put on hold.
Default
on
Value Range
Enable (checked), Disable (unchecked)
Maintenance Console Location
23.2 UM Configuration—[4-2] Service Settings—Parameters
Feature Manual References
20.1.6 Unified Messaging—Automated Attendant (AA)
Call Hold Mode—Call Queuing Announcement Mode
If set to "Enable", callers on hold are informed of their current position in the call hold queue.
Example: "One other person is waiting to connect
."
Default
Enable
Value Range
Enable, Disable
Maintenance Console Location
23.2 UM Configuration—[4-2] Service Settings—Parameters
Feature Manual References
20.1.6 Unified Messaging—Automated Attendant (AA)
Call Hold Mode—Call Retrieval Announcement Timing (1-30 s)
Specifies the interval between the voice guidance message that asks whether or not calls are to be retrieved
during call holding.
Example: "To cancel holding, press 2 now. Otherwise, I
’ll try your party again."
Default
10 s
1012 PC Programming Manual Document Version 2016-03
23.2 UM Configuration—[4-2] Service Settings—Parameters
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