Item Description
Wait Time (Lost)
Total The total waiting time of canceled calls for the target ICD group.
(HH:MM:SS(D))
*1
Average The average waiting time of canceled calls for the target ICD group.
(HH:MM:SS)
Max. The longest waiting time of canceled calls for the target ICD group.
(HH:MM:SS)
Max. Waiting Calls The maximum number of calls waiting in the queue of the target ICD
group.
*1
"D" indicates the number of days (D=1
–367). If the number of days is 0, (D) is not displayed.
4. Reports can be outputted in the following 3 ways.
• Graph: Click the Graph button to display the report in graph form on the ACD Report - Group
Graph screen. Click the Print button to print the graph.
• Export: Click the Export button to output the report to a local PC as a file.
• Print: Click the Print button to print the report.
5. Click the Close button to close the ACD Report - Group Report screen.
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Manual References
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Group—Filter Settings—View Mode
Selects the monitoring view mode from a drop
-down list.
Default
Group
Value Range
Group, Hour
*1
, Day, Date, Month, Trunk, Caller ID/CLIP
*1
If Hour is selected, set the monitoring range for the target group (0:00–23:59).
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Manual References
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Group—Filter Settings—Select Group
To select the target group for creating a report, follow the procedure below.
194 PC Programming Manual Document Version 2016-03
8.4.2 Users—ICDG Management—ACD Report
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