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Promise Technology VTrak M610i User Manual

Promise Technology VTrak M610i
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Chapter 9: Support
285
How can I be sure everything is working OK on the VTrak?
Locally: The VTrak enclosure has LEDs on the front to monitor the status of
power, field replaceable units (FRUs) and logical drives. When these are
green, VTrak is functioning normally.
Remotely: Check the Tree Icons in WebPAM. If there are no yellow or red
warning icons displayed, VTrak is functioning normally.
What happens if a logical drive goes critical?
On the front of VTrak, the logical drive LED turns amber and an audible
alarm sounds. See “Critical & Offline Disk Arrays” on page 269.
Can VTrak run using just one power supply?
Yes, it is possible to run VTrak on a single power supply. There are two
power supplies so that VTrak will continue running if one of the power supply
fails. But deliberately leaving one power supply off negates this advantage.
In addition, leaving one power supply off reduces air flow through the VTrak
enclosure and can contribute to overheating. Always switch on both power
supplies.
Contacting Technical Support
Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
Product model and serial number
BIOS, firmware, and driver version numbers
A description of the problem / situation
System configuration information, including: motherboard and CPU type,
hard drive model(s), SATA/ATA/ATAPI drives & devices, and other
controllers.
Technical Support Services
Promise Online™ Web Site http://www.promise.com/support
(technical documents, drivers, utilities, etc.)

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Promise Technology VTrak M610i Specifications

General IconGeneral
BrandPromise Technology
ModelVTrak M610i
CategoryNetwork Storage Server
LanguageEnglish

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