4E-9 ABS:
Step 1: Malfunction Analysis
Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer.
For this purpose, use of such a questionnaire form as shown in the following will facilitate collecting information to the
point required for proper analysis and diagnosis.
Customer questionnaire (Example)
6 ) Check for intermittent problem
1) Check intermittent troubles referring to “Intermittent and
Poor Connection Inspection in Section 00” and related
circuit of trouble code recorded in Step 1.
Does trouble recur?
Go to Step 4. Go to Step 7.
7 ) Final confirmation test
1) Perform “Step 7: Final Confirmation Test: ”.
Does trouble recur?
Go to Step 3. End.
Step Action Yes No
I2RH01450014-01
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