Power Assisted Steering System: 6C-7
Step 1: Customer Complaint Analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose,
use of such an inspection form will facilitate collecting information to the point required for proper analysis and
diagnosis. Check if the problem described in “Customer questionnaire” occurs actually in the vehicle if necessary.
(This step should be performed with the customer if possible.)
Customer problem inspection form (Example)
NOTE
This form is a standard sample. It should be modified according to conditions characteristic of each
market.
I7RW01632004-02
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