Toshiba Strata CTX - Page 268

Maintenance
Trace Function
11-2 Strata CTX Programming - Part 2: CTX WinAdmin Programming 04/03
Strata CTX can collect the following trace data:
• Error Log (including crash dump)
• Event Trace
• ISDN L3 trace
Event traces can be performed by running Program 903 “Event Trace Control” on page 11-3, through
Program 908 “Format/Unmount SmartMedia” on page 13-101.
Error Log
When Strata CTX detects an error, the information is stored automatically without executing a program.
However, if the system locks up, you must restart the system to save the data to SmartMedia.
Start/Stop/Store Trace Data
Whenever you execute a test, start recording the trace data by enabling the Event Trace Control (Program
903). See page 11-3. If you use ISDN extensions or trunks, please record ISDN trace data by starting “904
ISDN Trace Location” on page 11-3.
➤ To test and retrieve trace data
Note This procedure requires use of optional SmartMedia reading hardware and software or FTP
management with a personal computer. See “908 SmartMedia” on page 10-4.
1. Start your test. If a problem occurs, stop the trace (please refer to the Event Trace Control and 904
ISDN Trace Location program instructions in this manual).
2. Verify the results by running the same test(s) again. If the problem can be duplicated the information
contained in the trace data becomes more useful.
3. Unmount data to SmartMedia using “Format/Unmount SmartMedia” on page 13-101.
4. Remove the SmartMedia card from Strata CTX. Use caution. The SmartMedia device can be damaged
if removed incorrectly.
5. Insert the SmartMedia card into your SmartMedia reader.
6. Locate the Evnttrce
folder and save all files ending with .sdt and .mdt to your PCs hard drive.
7. Locate the Crash Dump in the errlog folder. File extensions are .exp and .mnl and append to your hard
drive.
8. E-mail the files to your Toshiba support person.
If you start recording trace data after a problem occurs, the previous data is overwritten. Make sure the
required data files are stored to SmartMedia and saved to disk prior to starting another trace.
The following table shows you how much SmartMedia card memory is allocated to each directory
. System
traffic load will determine how much data is stored in the Evnttrace log
.
Table 11-1 SmartMedia card file allocation size in Mega Bytes
SmartMedia Type 16MB 32MB 64MB 128MB
Errlog 2MB 4MB 8MB 24MB
Evnttrce 4MB 12MB 32MB 64MB
Admlog 2MB 8MB 16MB 32MB
Progdata 8MB 8MB 8MB 8MB
Program 0MB 0MB 0MB 0MB
Total 16MB 32MB 64MB 128MB