Ascotel IntelliGate 2025/2045/2065
236 Routing elements Part 2
4.6 User Group
Fig. 2.42: User groups in relation to the other routing elements
In a user group incoming and internal calls are routed to a group of internal des-
tinations in accordance with a pre-configured call distribution pattern.
Incoming Calls
User groups are selected by means of their call numbers or names (name selec-
tion). The call numbers of user groups are a separate category of the numbering
plan.
CFU or CFNR cannot be made to user groups (except for user groups with special
functions and user groups configured as "large").
Outgoing Calls
User groups do not affect outgoing routing.
Network
connections
Trunk
groups
DDI plans
Routes
Call distribution
elements User groups
Subscriber
configurations
Subscriber
side
Network
side
1
2
haz0717aaena0
Key telephones
KT lines
Changeover switch for one or
more switching groups
Outgoing calls
Incoming calls
1
Operator console(s)
2
External Remote Control
4
ACD server
5
ACD queue
General call
3
1 3
3
4 5
To Next Page
Loading...
