Ascotel IntelliGate 2025/2045/2065
600 Planning a PBX Part 3
4 Planning a PBX
4.1 Planning-related information
The professional planning of a PBX by a supplier requires extensive knowledge of
the customer's needs and requirements. At the same time the customer must be
familiarized with the vast array of possibilities available with the different systems
so that customer ideas and wishes can be incorporated at a technical level.
Fig. 3.6: Customer - Supplier - PBX relationship triangle
With existing customers the aim is usually to get to know their experience with
the previous system to be able to suggest expansion options designed to solve
current problems.
With new customers it is important first of all to find out in a general way precisely
what they have in mind, their ideas and experience with communication systems.
This also includes getting to know the infrastructure, process flows, organization,
size and nature of the business operations.
Because the environment, nature and requirements of customers differ so much,
it is not possible to offer any ready-made solutions. The following instructions
therefore only provide general guidelines and recommendations and are intended
essentially as a checklist.
Planning a system in several stages has proved particularly expedient.
Customer
Supplier PBX
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