Ascotel IntelliGate 2025/2045/2065
252 Routing elements Part 2
4.8.4 Capolinea
1)
The purpose of the Capolinea feature is to ensure that each incoming call is
answered. Therefore calls not answered by the destination subscribers are routed
to alternative destinations (see "Response if busy", page 279). Operator Consoles
are used as alternative destinations.
Capolinea Destinations
Unlike the standard operator function in the system, Capolinea has three destina-
tions for Operator Consoles. They are defined throughout the system with the
"Capolinea Destinations" setting (input of the internal subscriber numbers of the
Operator Consoles).
Routing to a Capolinea Destination
An unanswered incoming call is routed to one of the user groups 16, 15 or 14.
The following Capolinea destinations are allocated to the "Operator Console"
user group elements:
• In user group 15 and 16
– Capolinea destination 1 is allocated for Company A.
– Capolinea destination 2 is allocated for Company B.
• In user group 14, Capolinea destination 3 is allocated.
User group 15 acts as a night service variant to user group 16.
An unanswered recall in response to "Transfer without prior notice" is also routed
to a Capolinea destination (see "Call transfer without prior notice", page 469).
Configuration Notes
Tab. 2.22: Destination configuration in the call distribution element:
1)
For Italy only
Capolinea destination Switching position Company Destinations
1 1 (Day) A SC
1)
1)
Here UG 16 is already configured and hidden as the destination; therefore it no
longer has to be specially set (SC = SC+UG 16
1 2 (Night) A SC + UG 15
21BSC + UG 16
22BSC + UG 15
31ASC + UG 14
To Next Page
Loading...
