Ascotel IntelliGate 2025/2045/2065
Part 2 Call Routing 283
Call destination: Busy KT Line
If an incoming call is routed to a busy KT line, the call will be rejected and the caller
obtains the busy tone.
Call destination: Subscriber with a Stored Message
If a subscriber has stored a message, an incoming call will be routed to the prede-
termined Call Forwarding Unconditional destination.
If a predetermined Call Forwarding Unconditional destination has not been
defined, the subscriber will be called nonetheless.
5.2.3.2 Forwarding a call if busy
To ensure that each incoming call is answered, the following configuration
recommendations must be observed:
Configuration for Subscribers and terminating KT Lines
• Configure "Call Forwarding on No Reply if busy" and "predetermined Call For-
warding on No Reply":
The call is diverted to a predetermined call forwarding destination if the sub-
scriber is busy.
• Configure predetermined Call Forwarding Unconditional.
The call will be routed to a predetermined Call Forwarding Unconditional des-
tination in the case of a stored message or Call Forwarding Unconditional to
standard text.
• Activate permanent Call Forwarding on No Reply.
If the subscriber does not answer, a delayed call is made to the CFNR destina-
tion.
Configuration of User Groups
Enter elements with call queues in the user group (Operator console or General
bell).
Configuration of the call distribution elements
Configure alternative destinations if busy (setting "CDE if busy").
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