Introduction 11
To register for theETC Family User Forum:
1. Go to ETC’s community web site (community.etcconnect.com).
2. You may register for the forum by clicking the “join” link in the upper right corner of the
page.
3. Follow the registration instructions provided by the community page.
Help from ETC Technical Services
If you are having difficulties, your most convenient resources are the references given in this user
manual. To search more widely, try the ETC website at etcconnect.com. If none of these resources is
sufficient, contact ETC Technical Services directly at one of the offices identified below. Emergency
service is available from all ETC offices outside of normal business hours.
When calling for assistance, please have the following information handy:
Console model and serial number (located on back panel)
Dimmer manufacturer and installation type
Other components in your system (Paradigm
®
, other control devices, etc.)
Americas United Kingdom
Electronic Theatre Controls Inc. Electronic Theatre Controls Ltd.
Technical Services Department Technical Services Department
3031 Pleasant View Road 26-28 Victoria Industrial Estate
Middleton, WI 53562 Victoria Road,
800-775-4382 (USA, toll-free) London W3 6UU England
+1-608 831-4116 +44 (0)20 8896 1000
service@etcconnect.com service@etceurope.com
Asia Germany
Electronic Theatre Controls Asia, Ltd. Electronic Theatre Controls GmbH
Technical Services Department Technical Services Department
Room 1801, 18/F Ohmstrasse 3
Tower 1, Phase 1 Enterprise Square 83607 Holzkirchen, Germany
9 Sheung Yuet Road +49 (80 24) 47 00-0
Kowloon Bay, Kowloon, Hong Kong techserv-hoki@etcconnect.com
+852 2799 1220
service@etcasia.com
Other Reference Materials
Help System
A key help system is contained within your system. To access help, press and hold [Help] and press
any key to see:
the name of the key
a description of what the key enables you to do
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