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innomar SBP smart - 8.2 Hardware Related Issues; 8.3 SESWIN Error Messages at System Start

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User’s Manual INNOMAR Parametric Sub-Bottom Profilers / SESWIN 119
Innomar Technologie GmbH (2023-01) 119
8.2 Hardware Related Issues
This section briefly describes some known hardware-related issues.
8.2.1 The voltage indicators (LEDs) at the front panel are not illuminated
Please check:
The mains connection for the correct voltage range (100 240 V AC / 50 60 Hz).
The main fuse.
The topside unit’s power switch is switched on.
8.2.2 The internal display is switched off if an external monitor is connected
The internal display will switch off automatically if the screen resolution is set too high for this
display. The internal native resolution is 1024 × 768 pixels. Highest possible resolution for both,
internal and external display is 1680 × 1050 pixels. Above this resolution the display is switched
off if an external monitor is connected.
8.2.3 The internal display is white. The PC seems not to boot.
Please check if an external monitor connected to the monitor output at the front panel is working.
If yes, the internal display is either switched off (see above) or defective.
If not, please check/replace the motherboard’s CMOS battery. An empty battery may
cause the PC not to boot properly and not to drive the display output.
8.3 SESWIN Error Messages at System Start
During the SESWIN start some system tests are performed which may result in error messages
as below.
“Critical Error (H): The controller software is incompatible with this unit”
At start-up SESWIN checks the hardware serial number. If this is not compatible with the SESWIN
version used, the error message shows up and no operation of the system is possible. Please
use the SESWIN version shipped with the system. The numbers are given for reference in the
error message, too.
“Critical Error (S): The SESWIN software is incompatible with this unit”
At start-up SESWIN checks the firmware version running on the internal controller. If this is not
compatible with the SESWIN version used, the error message shows up and no operation of the
system is possible. Please use the SESWIN version shipped with the system. The numbers are
given for reference in the error message, too.
“Control Port at COM1 failed …”
The serial port COM1 is used for internal communication within the “light”, “standard” and
“medium-100” models and cannot be changed. If this port cannot be opened by SESWIN, no
operation is possible.

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