Program 41 : ACD Setup
41-03 : Incoming Ring Group Assignment for ACD Group
Level:
SA
(This Program is available for V1.5 or higher)
Description
In Program 41-03 : Incoming Ring Group Assignment for ACD Group for each incoming trunk
group set up in Program 22-05, designate which ACD Group (01 ~ 02) the trunks should ring for each
of the eight Work Periods. Also use this program to assign an Incoming Trunk Ring Group as priority
or normal. Use Program 41-06 to set up the Work Schedules and Work Periods for trunks. Use
Program 41-07 to assign the Work Schedules to the days of the week.
Input Data
Incoming Ring Group Number 01 ~ 25
ACD Work Period Mode Number 1 ~ 8
Item
No.
Item Input Data Description Default
01 ACD Group Number 0 ~ 2
0 = No Setting
For each incoming trunk group set up in
Program 22-05, designate which ACD
Group (1 ~ 2) the trunks should ring for
each of the eight Work Periods.
0
02 Night Announcement
Service
0 = No
1 = Yes
Designate for each incoming trunk, wheth-
er or not Night Announcement Service is
assigned.
0
03 Priority Data 0, 1 ~ 7
0 = No Priority
1 = Highest Priority
7 = Lowest Priority
Determine whether or not an incoming call
to a trunk ring group should follow a priori-
ty assignment.
0
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
• Ring Groups
SL1100
ISSUE 6.0
2-366 Program 41 : ACD Setup
Program
41
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