Program 41 : ACD Setup
41-16 : ACD Threshold Overflow
Level:
SA
(This Program is available for V1.5 or higher)
Description
Use Program 41-16 : ACD Threshold Overflow to define the value of the ACD threshold call
overflow and the mode for each ACD group.
Input Data
ACD Group No. 01 ~ 02
Item
No.
Item Input Data Description Default
01 Number of Calls in
Queue
0 ~ 84
0 = No Limitation
Define the maximum number of calls al-
lowed in the ACD queue before overflow
occurs.
0
02 Operation Mode for
ACD Queue
0 = The last waiting call
is transferred
1 = The longest waiting
call is transferred
2 = Send Busy Tone
Define how the system should handle calls
when the number of calls in queue ex-
ceeds the threshold.
0
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
ISSUE 6.0 SL1100
Programming Manual 2-379
Program
41
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