Program 41 : ACD Setup
41-06 : Trunk Work Schedules
Level:
SA
(This Program is available for V1.5 or higher)
Description
Use Program 41-06 : Trunk Work Schedules to set up the Work Schedules for trunks. For each
Work Schedule (1 ~ 4), designate the start and stop times for each of the eight Work Periods. After
you set up the schedules, assign them to days of the week in Program 41-07. (This is the same
program used by the ACD Agent Work Schedules.)
Input Data
ACD Work Schedule Time Pattern Number 1 ~ 4
Item No. Item Input Data Default
01 Work Period
Mode Number
1 ~ 8 (Start) 0000
(End) 0000
Start Time 0000 ~ 2359
End Time 0000 ~ 2359
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
SL1100 ISSUE 6.0
2-368 Program 41 : ACD Setup
Program
41
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