NEC SL1100 - ACD Queue Display Settings

Program 41 : ACD Setup
41-20 : ACD Queue Display Settings
Level:
SA
(This Program is available for V1.5 or higher)
Description
Use Program 41-20 : ACD Queue Display Settings to assign the options for the ACD Queue Status
Display feature. This program allows the Queue Status Display, and causes an alarm to sound, when
the parameters in this program are met.
Input Data
ACD Group No. 01 ~ 02
Item
No.
Item Input Data Description Default
01 Number of Calls in
Queue
0 ~ 84
0 = No Display
Set the number of calls that can accumu-
late in the ACD queue before the Queue
Status Display (and optional queue alarm)
occurs.
0
02 Queue Status Display
Time
0 ~ 64800 (seconds) Set the time the Queue Status display re-
mains on the telephone display.
5 (seconds)
03 Queue Status Display
Interval
0 ~ 64800 (seconds) Determine whether or not an incoming call
to a trunk ring group should follow a priori-
ty assignment. Set the time that refreshes
the Queue Status Alarm time in queue dis-
play and causes the optional queue alarm
to occur on phones active on a call, logged
out, or in wrap-up.
60 (seconds)
04 ACD Call Waiting
Alarm
0 = Disable (Off)
1 = Enable (On)
Enable/Disable the queue alarm. 0
05 ACD Call Waiting
Alarm Hold Time
0 ~ 64800 (seconds) Set the time the Call Waiting Alarm should
sound.
0
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
ISSUE 6.0
SL1100
Programming Manual 2-381
Program
41