Program 41 : ACD Setup
41-05 : ACD Agent Work Schedules
Level:
SA
(This Program is available for V1.5 or higher)
Description
Use Program 41-05 : ACD Agent Work Schedules to set up the Work Schedules for ACD Agents
and Groups. For each ACD Work Schedule (1~4), designate the start and stop times for each of the
eight Work Periods. After you set up the schedules in this program, assign them to days of the week in
Program 41-07. (This is the same program used by the Trunk Work Schedules.)
ACD extensions can log in only during their work period. ACD extensions receive the following calls
when they are logged in.
• ACD Call on a Trunk
When the incoming ring group is assigned in the operating time (Programs 41-03 and 41-06).
• ACD Pilot Number Call
Any time - if ACD extensions are available.
Input Data
ACD Work Schedule Time Pattern
1 ~ 4
Item No. Item Input Data Default
01 Work Period
Mode Number
1 ~ 8 (Start) 0000
(End) 0000
Start Time 0000 ~ 2359
End Time 0000 ~ 2359
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
ISSUE 6.0
SL1100
Programming Manual 2-367
Program
41
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