Program 41 : ACD Setup
41-07 : ACD Weekly Schedule Setup
Level:
SA
(This Program is available for V1.5 or higher)
Description
Use Program 41-07 : ACD Weekly Schedule Setup to assign the four Work Schedules (1 ~ 4) to
days of the week. The assignments you make in this program apply to both the ACD Agent Work
Schedules (Program 41-05) and the Trunk Work Schedules (Program 41-06).
Input Data
Item No. Item Input Data Default
01 Day Number 1 = Sunday
2 = Monday
3 = Tuesday
4 = Wednesday
5 = Thursday
6 = Friday
7 = Saturday
0
Time Pattern 0 ~ 4
0 = No ACD
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
ISSUE 6.0 SL1100
Programming Manual 2-369
Program
41
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