Chapter 7 APPENDIX
Chapter 7
Troubleshooting
7-3
ZW
User’s Manual
Measuremen
t error
Input error
The measured values 
fluctuate.
Intense ambient light is 
present.
• Shield the ambient light.
• Increase the background 
removal level.
Smart 
Monitor 
ZW 
Operation 
Manual
Mutual interference is 
occurring.
Check the Sensor Head 
installation position.
p.1-9
The measured values 
fluctuate gradually.
The operating ambient 
temperature is fluctuating.
• Maintain a certain operating 
ambient temperature.
• Execute zero reset periodi-
cally using the standard 
object.
p.2-15
The warm-up time is 
inadequate.
Wait 30 minutes after 
switching ON the power 
before using.
-
The measured values 
differ from the 
intended values.
The target to measure is 
inclined or the position is 
offset.
Place the target to measure 
correctly in the measuring 
range.
p.1-8
The scaling has not been 
done correctly.
Check the scaling setting. p.3-21
The zero reset value is not 
correct.
Set the zero reset correctly. p.3-37
The Sensor Head has not 
been calibrated correctly.
Recalibrate the Sensor Head. p.1-19
Measured values are 
output even though 
there is no target.
The fiber cable edge or the 
lens surface of the Sensor 
Head is dirty.
Clean the surface. p.1-16
The connection between the 
Sensor Head and the 
controller or the connection 
with the extension fiber cable 
is not normal.
Check the fiber cable 
connections.
p.1-15
Intense ambient light is 
present.
• Shield the ambient light.
• Increase the background 
removal level.
Smart 
Monitor 
ZW 
Operatio
n Manual
Mutual interference is 
occurring.
Check the Sensor Head 
installation position.
p.1-9
Measurement values 
are output even 
though the sensor 
head's fiber cable is 
not connected to the 
controller.
The controller side fiber 
connector is dirty.
Clean the surface. p.1-16
The logical beam 
does not come out of 
the Sensor Head.
The connection between the 
Sensor Head and the 
controller or the connection 
with the extension fiber cable 
is not normal.
Check the fiber cable 
connections.
p.1-15
The fiber cable edge or the 
lens surface of the Sensor 
Head is dirty.
Clean the surface. p.1-16
The fiber cable is 
disconnected.
Replace the fiber cable. p.1-15
The LED_OFF input line is 
short-circuited.
Check the wiring. p.4-2
Input error No input signal 
received.
Cables are not connected 
correctly.
Check the input circuit and the 
wiring for proper connection.
p.4-2
The signal line is 
disconnected.
Error type Problem Probable cause Possible countermeasure Page