7-2
Chapter 7 APPENDIX
ZW
User’s Manual
Chapter 7
Troubleshooting
Troubleshooting
This section describes countermeasures for temporary hardware problems. 
Check the items below before sending the hardware for repair.
Error type Problem Probable cause Possible countermeasure Page
Starting error Device restarts during 
operation.
The power supply device is 
not connected correctly.
Check if the power supply 
device conforms to the power 
supply specifications.
p.6
The power supply capacity is 
insufficient.
Display error The main display 
remains on "- - - - - -."
The target to measure is not in 
the measuring range.
Place the target to measure in 
the measuring range.
p.1-8
p.6-4
TIMING is not input. Enter a TIMING signal. p.4-2
p.4-8
The trigger level is not 
appropriately set for self-
trigger.
Set the self-trigger level to an 
appropriate value.
p.3-32
Refer to the "The measured values fluctuate." and "The logical 
beam does not come out of the Sensor Head." items below.
-
The main display 
becomes "SYSERR."
A system error has occurred. Identify the cause of the error 
based on the error code 
displayed on the sub-display 
and take an appropriate 
action.
p.7-5
Measuremen
t error
Abnormal distances 
are displayed in areas 
clearly outside the 
measuring range.
Such phenomena are 
characteristic of the sensor.
• Check the target to mea-
sure and the measuring dis-
tance.
• Lowering the expose time 
setting value may improve 
the situation.
p.3-3
The measured values 
fluctuate.
The average count is not set 
correctly.
Set the average count 
correctly.
p.3-16
The target to measure and the 
Sensor Head are vibrating.
Implement a vibration-control 
countermeasure.
-
The fiber cable edge or the 
lens surface of the Sensor 
Head is dirty.
Clean the surface. p.9
p.1-16
The connection between the 
Sensor Head and the 
controller or the connection 
with the extension fiber cable 
is not normal.
Check the fiber cable 
connections.
p.1-16
The fiber cable is 
disconnected.
Replace the fiber cable. -
The Sensor Head lens is 
broken.
The Sensor Head needs to be 
repaired.
Please contact an OMRON 
branch or sales office.
For sensor head repair, return 
as a set with the Calibration 
ROM.
-
Water and/or oil droplets are 
attached.
Perform air purging and so 
forth to remove the droplets.
-