Note:
This procedure provides one basic approach to troubleshooting hardware
faults. It uses the Oracle ILOM web interface. However, you can perform the
procedure using the Oracle ILOM command-line interface (CLI). For more
information about the Oracle ILOM web interface and CLI, refer to Oracle
ILOM Documentation.
1. Log in to the server SP Oracle ILOM web interface.
Open a browser and direct it using the IP address of the server SP. On the Login
screen, enter a user name (with administrator privileges) and password. The
Summary Information page appears. The Status section of the Summary
Information page provides information about the server subsystems, including:
Processors
Memory
Power
Cooling
Storage
Networking
PCI_Devices
Firmware
2. In the Status section of the Oracle ILOM Summary Information page, identify the
server subsystem that requires service.
For example, if a hardware component in the subsystem is in a fault state, the
Status column notes the status as Service Required.
3. To identify the faulty component, click the component in the Status section.
The Oracle ILOM page showing the faulty component appears.
4. To get more information, click the Open Problems link.
The Open Problems page provides detailed information, such as the time the
event occurred, the component and subsystem name, and a description of the
issue. It also includes a link to an Oracle Knowledge Base article.
Chapter 2
Diagnosing Server Component Hardware Faults
2-4
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