Contacting Support
My Oracle Support
If the troubleshooting procedures in this chapter do not solve your problem, use the
following table to collect information that you might need to communicate to Oracle
Support.
Table 2-12 System Configuration Information
System Configuration
Information Needed
Your Information
Service contract number
System model
Operating environment
System serial number
Peripherals attached to the
system
Email address and phone
number for you and a
secondary contact
Street address where the
system is located
Superuser password
Summary of the problem and
the work being done when the
problem occurred
Other Useful Information
IP address
Server name (system host
name)
Network or internet domain
name
Proxy server configuration
Locating the Chassis Serial Number
You might need your server serial number when you ask for service on your system.
Record this number for future use. Use one of the following resources or methods to
locate your server serial number.
• The serial number is located on the Radio-frequency Identification (RFID) label on
the bottom left side of the front panel bezel, below the general status LEDs. For
illustrations of the server front panel, see Front Panel Components.
• The serial number is recorded on a label that is attached to the top front surface of
the system.
• The serial number is recorded on the yellow Customer Information Sheet (CIS)
that is attached to your server packaging.
Chapter 2
Getting Help
2-26
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