/SP/faultmgmt/0/faults/0 | class | fault.cpu.cache.uncorrectable.error
In the above example, the displayed fault shows that Processor 0 encountered an
uncorrectable cache error.
4. To get more information, enter the command to view Open Problems:
-> show System/Open_Problems
Open Problems (1)
Date/Time Subsystems Component
------------------------ ------------------ ------------
Wed May 16 18:00:39 2023 Processor, Last Level Cache, P0(CPU 0)
A non-recoverable cache failure was detected by the device while
performing a command. (Probability:100,
UUID:f9c9d6d6-5c42-6f7d-c2c0-857962de2ce5,
Resource:/SYS/MB/P0, Part Number:N/A, Serial Number:N/A,
Reference Document:http://support.oracle.com/msg/ISTOR-1234-5H)
The Open Problems listing provides detailed information, such as the time the event
occurred, the component and subsystem name, and a description of the issue. It also
includes a link to an Oracle KnowledgeBase article that includes possible problem
resolution steps.
Tip:
The System Log provides a chronological list of all the system events and faults
that have occurred since the log was last reset and includes additional
information, such as severity levels and error counts. To access the System
Log, type: System/Log
5. Before accessing the physical server, review Known Issues for information related to the
issue or the component.
The Oracle AMD-Based Cloud Server Product Notes contain up-to-date information
about the server, including hardware-related issues. In addition to checking the product
notes, the customer should follow the link to the Oracle KnowledgeBase article.
6. To prepare the server for service, see Preparing for Service.
7. Service the component.
After servicing the component, you might need to clear the fault in Oracle ILOM. For
more information, refer the service procedures for the component. See Monitoring
Component Health and Faults Using Oracle ILOM and Oracle ILOM Documentation.
Troubleshoot Hardware Faults Using Oracle ILOM Web Interface
Use this procedure to troubleshoot hardware faults using the Oracle ILOM web interface and,
if necessary, prepare the server for service. This procedure uses the basic troubleshooting
steps described in Diagnosing Server Component Hardware Faults.
Chapter 2
Diagnosing Server Component Hardware Faults
2-3
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