Panasonic KX-NS1000 - Page 196

Item Description
Total The total talking time for the target agent. (HH:MM:SS(D))
*1
Average The average talking time for the target agent. (HH:MM:SS)
Max. The longest talking time for the target agent. (HH:MM:SS)
Login Time The total login time for the target agent. (HH:MM:SS(D))
*1
Not-ready Time The total not ready time for the target agent. (HH:MM:SS(D))
*1
Wrap-up Time The total wrap-up time for the target agent. (HH:MM:SS(D))
*1
*1
"D" indicates the number of days (D=1
–367). If the number of days is 0, (D) is not displayed.
4. Reports can be outputted in the following 3 ways.
• Graph: Click the Graph button to display the report in graph form on the ACD Report - Agent
Graph screen. Click the Print button to print the graph.
• Export: Click the Export button to output the report to a local PC as a file.
• Print: Click the Print button to print the report.
5. Click the Close button to close the ACD Report - Agent Report screen.
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Manual References
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Agent—Filter Settings—View Mode
Selects the monitoring view mode from a drop
-down list.
Default
Agent
Value Range
Agent, Hour
*1
, Day, Date, Month
*1
If Hour is selected, set the monitoring range for the target group (0:00–23:59).
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Manual References
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Agent—Filter Settings—Select Agent
To select the target agent for creating a report, follow the procedure below.
1. Click the Select button.
196 PC Programming Manual Document Version 2016-03
8.4.2 Users—ICDG Management—ACD Report