2. Click an agent from those displayed in the Available Agent for ACD Report window to select it. Up to
8192 agents are displayed, and up to 128 agents can be selected from the list.
3. Click ==> to move the selected agents to the Selected Agent for ACD Report window.
4. To remove agents from the Selected Agent for ACD Report window, click an agent to select it and click
<==.
5. Click OK.
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Manual References
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Agent—Filter Settings—Select Period
Specifies the target period for the report.
Default
Yesterday
Value Range
Yesterday, Last Week, Last Month, Today, This Week, This Month, Custom Period
*1
*1
If Custom Period is selected, set Start Date/Start Time/End Date/End Time also.
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Manual References
10.1.8 ICD Group Features—Supervisory Feature
(ACD)
Call
Call—View Report
To
display a report according to calls, follow the procedure below. This feature requires the Call Center Feature
Enhancement activation key or the Built-in ACD report activation key. If this activation key is not installed, the
View Report button is grayed out.
1. Enter the report output conditions and click the View Report button.
2. The ACD Report - Call Report screen is displayed.
Item Description
ACD Report - Call Report
Start Date The start date of the call.
Start Time The start time of the call. (HH:MM:SS)
End Date The end date of the call.
End Time The end time of the call. (HH:MM:SS)
Document Version 2016-03 PC Programming Manual 197
8.4.2 Users—ICDG Management—ACD Report
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