Software Upgrades 2: Maintenance
15
Table 2 Software Upgrade Errors
Symptom or
Error ID
Possible Causes Suggested Solutions
1 or 2 • USB drive removed during upgrade
• Intermittent USB drive contact
Make sure the USB drive is securely inserted and retry
the upgrade.
3 or 4 or the
Insert USB
Drive prompt
when the drive
is inserted
Unsupported USB drive Use a 2.0-compatible, ≤ 32 Gb USB drive,
• Defective upgrade data
• Tampering with the upgrade data
1. Re-download the software.
2. Make sure the upgrade data is not tampered with.
3. Retry the upgrade.
4. If persists, note the attempted upgrade version, and
call for service, see “Calling for Service” on page 68.
5 Software upgrade is attempted while the
device is active (e.g. prints a report)
1. Remove the battery and AC.
2. Wait 10 sec.
3. Re-insert the battery and AC.
4. Retry the upgrade.
6 The upgrade data is incompatible with the
current version of the device software.
Note the attempted upgrade version and call for service,
see “Calling for Service” on page 68.
7 - 13 or the
Insert USB
Drive prompt
when the drive
is inserted
Defective USB drive Replace the USB drive.
Unsupported USB drive Use a 2.0-compatible, ≤ 32 Gb USB drive.
• Invalid upgrade data
• Tampering with the upgrade data
• Device error
• Device memory corruption
Re-download the software and retry the upgrade.
If persists, then export the Hardware and Software Error
Logs, note the attempted upgrade version, and call for
service, see “Calling for Service” on page 68.
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