Components Troubleshooting 3: Troubleshooting
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USB Problems
If necessary, test the USB flash drive as described in “USB Test” on page 165. The USB test is safe for the
data on the USB drive.
Display Problems
Run the Display Test (see “Display Test” on page 163) to inspect the screen for defective pixels, random
lines or dots, visible permanent patterns, or flickering.
Table 26 USB Messages
Screen Message Possible Cause Suggested Solution
Configuration Item Name
Setting Not Supported
An imported configuration item is not
compatible with the device current software
version and is ignored
• Upgrade your HeartStart XL+ software
• Ignore the missing item if not applicable
Do Not Remove USB
Flash Drive
USB Read or Write operation in progress Do not touch the USB flash drive or any
other controls
Error Reading
Configuration Data
A corrupted file or another error prevents
reading of the configuration file
•Run the USB Test
• Check the USB flash drive content
Insert Compatible USB
Device
• No USB device in the drive.
• The USB device is not fully inserted.
• USB device is not compatible with the
HeartStart XL+
Fully insert a standard USB
2.0-compatible flash drive, no more than
32 Gb capacity.
No Configuration Data
on USB Flash Drive
Attempt to read configuration data from a USB
flash drive, but no configuration data found
• Check the USB flash drive content
• Check the product version
No Software Upgrades
Available
Attempt to read software upgrades from a USB
flash drive, but no software upgrades found
• Check the USB flash drive is inserted
• Check the USB flash drive contains a
valid software upgrade
USB Error USB failure Run the USB Test
USB Flash Drive Error USB device removed while read or write in
progress, or error in data transfer
Repeat the operation
Upgrade Failed, Error nn See “Software Upgrade Errors” on page 14
USB Flash Drive Full Not enough memory available on the USB
flash drive
Insert a new flash drive or erase data from
the flash drive
USB Power Overload USB power overload is detected Replace the USB flash drive and restart the
device
Table 27 Display Problems
Symptom Possible Cause Suggested Solution
Display is all dark, no response to controls.
In Monitor Mode, press the Sync
button. Does it light up?
Yes: Failure of backlight
Display failure
• Replace Inverter PCA
• Replace Display Assembly
• Replace Processor PCA
• Replace Processor PCA
No: Device does not turn on Troubleshoot the device
Display is all light, no response to controls. • SOM or Processor PCA failure
• Display failure
• Replace Processor PCA
• Replace Display Assembly
Display unusually dim. • Backlight Inverter failure
• Backlight bulb failure
• Replace Inverter PCA
• Replace Display Assembly
Display Test failure in Service Mode (other
than the symptoms above)
• SOM or Processor PCA failure
• Processor PCA failure
• Replace Display Assembly
• Replace Processor PCA
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