Philips HeartStart XL+ - Error Log Messages; Software Error Log

Error Log Messages 3: Troubleshooting
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Error Log Messages
Error Log menus allow you to review, print, export to USB memory, and clear the log entries.
The Error Logs include entries for all messages logged during normal operating mode (Clinical),
Configuration mode (Config), Data Management mode (DataMgmt), boot sequence (PowerUp),
Automated tests (AutoTest), Service Mode tests (Service), Operational Checks (OpCheck), and
Software Upgrades (SWUpgrade). The message indicates the error severity and may provide additional
information, such as error code and a verbal explanation.
The HeartStart XL+ defibrillator/monitor maintains two error logs: one for software and one for
hardware.
Each log can contain up to 50 critical and up to 50 non-critical (up to 100 total) entries. Up to 14 entries
may be displayed on a single screen. Each entry includes:
• the date and time of the message
•severity
• device operating mode at the time of the message (AutoTest, Clinical, Config, DataMgmt,
OpCheck, PowerUp, Service, or SWUpgrade)
• numeric error code (software error log only) and optional informational string
When you call the Support Center, you may be asked to check or export the Error Logs.
 To view the Error Logs:
1 Access the Service mode. See “Accessing Service Mode” on page 8.
2 Select Hardware Error Log
orSoftware Error Logfrom the Service Main Menu and press the
Menu Select button.
3 Press the Menu Select button again to print, export, or clear the log.
Software Error Log
The Software Error Log is used by the Philips Healthcare software development team. There are no field
service actions related to the Software Error Log messages, but the Response Center may ask you to
provide the Software Error Log content if you call for help. Figure 28 shows the layout of the Software
Error Log.
Figure 28 Software Error Log Screen
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