Components Troubleshooting 3: Troubleshooting
65
Audio Problems
Table 29 Printer Diagnostic with the Hardware Error Log
# ID Error Log Message Possible Cause Suggested Solution
(14:1) RFU Test Timed Out Test is not completed in
time
Run Op Check
(14:2) CMx: Printer Comm Error Printer communication
failure
• Replace printer
• Replace Printer PCA
• Replace Processor PCA
(14:3) CEx: Printer Command Error Invalid printer command • Reinstall software
• Replace printer
(14:4) FAx: Printer Fault Detected Printer failure Replace printer
(14:5) TE1: Printer Temp exceeds
threshold
Printer overheated • Stop printing to allow the printer to cool
• Relocate the device to continue printing
• Run Fan Test, replace fans as needed
(14:6) VL1: Printer Voltage Low
Voltage out of the range
• Replace printer
• Replace Processor PCA
(14:7) VH0: Printer Voltage High
(14:8-13),
(14:22)
Various error log messages
Printer hardware failure
(14:14-21) Printer software failure Reinstall software
Table 30 Audio Problems
Symptom Possible Cause Suggested Solution
No audio at all Speaker failure • Check speaker connections
• Replace Speaker Assembly
Processor PCA failure Replace Processor PCA
Audio is distorted • Audio is too loud
• Speaker damage or failure
• Processor PCA failure
• Reduce the volume
• Replace Speaker Assembly
• Replace Processor PCA
Buzzing noise when audio active • Speaker hardware loose
•Speaker failure
• Processor PCA failure
• Tighten hardware as needed
• Replace Speaker Assembly
• Replace Processor PCA
Tones present but no voice prompt (in
AED Mode)
Software error or failed
localization upgrade
Reload the language
SOM PCA failure Replace Processor PCA
Audio Failure technical alarm Audio failure during
Op Check
• Repeat the Op Check. Make sure
to acknowledge the audio prompt
• Replace Speaker Assembly
(5:1) RFU Test Timed Out error log
message
Test is not completed in time Run Op Check
(5:2) Audio Failure error log message
(5:3) Audio Init Error log message
Speaker failure • Replace Speaker Assembly
Processor PCA failure • Replace Processor PCA
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