3: Troubleshooting Components Troubleshooting
64
Printing Problems
Table 28 Printing Problems
Symptom Possible Cause Suggested Solution
Printer Malfunction message Printer failure, or there is a problem
communicating with the printer
If the message repeats, replace the printer
assembly
• Printer Out Of Paper message
• Paper does not move
Paper improperly loaded or jammed Reload paper or clear jam
Printer is out of paper Replace paper with fresh dry roll
Paper is wet
Printer failure Replace printer
Paper moves, but printing is faint or
absent
Door improperly latched Check door latch
Dirty printhead Clean printhead according to the
procedures in the Instructions for Use
Wrong paper Use Philips-approved paper
Paper loaded backwards Check paper position
Operating temperature is beyond
specified range
• Stop printing and allow the printer to cool
• Run Fan Test, replace fans as needed
• Relocate the device to continue printing
Printer failure Replace printer
Paper moves but print quality poor
or some dots missing
Dirty printhead Clean printhead according to the
procedures in the Instructions for Use
Printer failure Replace printer
• Printer Font Unavailable message
• Font does not look right
A special font for your language has
not been installed on your device.
The printer uses the default font.
•Run an OpCheck
• Reinstall the correct language software
• Printer Door Open message
• Loud buzzing or grinding noise
Door improperly latched Check door latch
Waveforms or text distorted even
though they look OK on display
Moisture damage to the paper roll Replace paper roll
Printer failure Replace printer
Black line running along paper Dots (printhead elements) stuck on
due to printer failure
Replace printer
White line running along paper Dirt on printhead Clean printhead
Dots (printhead elements) stuck off
due to printer failure
Replace printer
• Printer Error message
• Fails Printer Test in Service Mode
(other than symptoms above)
Printer failure Replace printer
Processor PCA failure Replace Processor PCA
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