Ricoh PRO C7210

1.SC Codes
382
SC NO.
Level
Error Name/Error Condition/Major Cause/Solution
SC911-
57
B
License key H/W error
-
Error (failure, poor connection, etc.) related to the hardware (USB dongle) where
the license key is stored
1. Reboot the DFE.
2. Replace the USB dongle.
SC NO.
Level
Error Name/Error Condition/Major Cause/Solution
SC911-
58
B
License error
-
Error in license key (incompatible, corrupted file, etc.). Or, encrypted key
mismatch
1. Reboot the DFE.
2. Replace the USB dongle.
SC NO.
Level
Error Name/Error Condition/Major Cause/Solution
SC911-
60
B
Brand mismatch
-
The dongle connected may be of a brand (HDM/Ricoh) different from that of the
dongle previously used.
1. Reboot the DFE.
2. Reinstall the DFE System.
3. Replace the USB dongle.
SC NO.
Level
Error Name/Error Condition/Major Cause/Solution
SC911-
61
B
Command timeout communicating with the printer
-
Command timeout during communication with the GW/engine
1. Check that the power of the printer is ON.
2. Check that the cable between the DFE and the printer is properly connected,
and then restart the DFE and the printer according to the correct procedure.
SC NO.
Level
Error Name/Error Condition/Major Cause/Solution
SC911-
62
B
Print Engine communication error
-
Error in communication with the GW/engine