Part E - Troubleshooting cobas p 512
5-14 Operator's Manual - Version 1.6 - 10/2015
5.3.1 (Error) messages which require intervention
The following table lists all messages which require intervention.
Some of their causative errors or malfunctions however cannot be remedied by the operator
alone. In such cases, the intervention of the lab administrator or service technician is
necessary, since only they have the necessary software access rights, and only they should
deal with mechanical or electrical problems.
NOTICE
Whenever remedial instructions of an error message are not feasible on operator level or the
remedy text explicitly tells you to, contact your lab administrator or service technician.
Make sure to follow the guidelines in the 'Important Questions for Customer
Service' section, in or
der to describe the problem precisely to our customer
ERROR CODE
A non-categorizable error has
occurred.
Restart the program and try again. Contact
a service technician if the error persists.
SYSTEM ERROR ~
in '%'
A system error has occurred.
Restart the program or system and try
again.
Contact the system administrator or
service technician if the error persists.
Really delete this
record? Enter 'Y/N'
whenever you try to delete data
records.
Entry [Y] or [N] to confirm.
Error ~ on starting
task '%'
Before work can take place all
necessary tasks must be loaded.
For each task which cannot be
loaded a message is displayed.
Execute 'Shut Down System' and 'Load
System' and restart work cycle. If the error
is still displayed, switch off the system and
switch on again, check the log file and
inspect the corresponding cable or
interface and replace if necessary.
The output tray is filled with
racks.
Output tray is not
No rack tray has been inserted
into the output station.
Insert a rack tray into the output station.
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