SATO S84NX - Page 528

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528

Cause and Countermeasure

Contact your SATO technical support if the error cannot be resolved.

Contact Information for When You Are in Trouble

Main Page

Table of Contents2
Before You Start8
About this Manual8
Safety Precautions9
Copyrights14
Trademarks15
What You Can Do with this Product16
Features of the Product16
Various Ways to Output17
Outputting with General-Purpose Software17
Outputting and Controlling with Dedicated Command18
Controlling the Product with External Signal19
Outputting with Standalone (AEP) Applications20
Outputting with Simple Standalone Application21
Basic Information26
Bundled Accessories26
Optional Devices27
Product Orientation28
Parts Identification29
Parts Identification for the Product29
Parts Identification for the Operator Panel33
Using the Operator Panel35
LED Indicator35
Operations in Online/Offline Mode36
Status Icon39
Operations When Errors Occur45
Adjusting the Print Settings During Printing46
Canceling the Print Job48
Guidance Videos50
List of the Guidance Videos51
Playing the Guidance Video from the Error Screen52
Getting Access to the Guidance Video in Online Mode53
Operating the Guidance Video56
Settings Mode57
Settings Mode Menus58
Changing to the Settings Mode59
Logging in To/Logging out of the Settings Mode61
Item Selection62
Setting Value Input or Selection64
Customizing the [Shortcut] Menu67
Registering Items to the [Shortcut] Menu67
Unregistering Items from the [Shortcut] Menu68
Product Memory and USB Memory70
Getting Started71
Installation71
Installation Space72
Front View72
Rear View72
Media Dispensed View73
Top View74
Installing the Product Onto a Support Structure/Applicator77
Powering On/Off the Product78
Connecting the Power Cord78
Powering on the Product79
Powering off the Product81
Initial Setup (Startup Guide)83
Startup Guide Flow84
Startup Guide Cancelation89
Manually Setting the Print Mode90
Connecting the Product to a Computer93
Procedure for Connecting the Product to a Computer94
Connecting Interfaces95
Available Interfaces95
USB Interface Connection (Standard)96
LAN Interface Connection (Standard)97
NFC Interface Connection (Standard)97
RS-232C Interface Connection (Standard)98
Wireless LAN Interface Connection (Optional)99
Configuring the Interface Settings101
Interface Setting Methods101
Configuring the Interface Settings from the Interface Menu of the Product101
Configuring the Interface Settings Using the All-In-One Tool103
Installing the Printer Driver105
All-In-One Tool Features106
Loading Media and Ribbon107
Media, Ribbon and Print Methods107
Loading Media108
Usable Media108
Adjusting the Position of the Media Sensor109
Winding Direction of the Media110
Precautions for Loading the Media111
Loading Media with Dispenser112
Loading Media Without Using Dispenser118
Loading Ribbon (Thermal Transfer Only)122
Checking the Ink Side of the Ribbon123
Loading the Ribbon125
Replacing the Ribbon130
Settings to Match the Media135
Print Method (Combined Direct Thermal/Thermal Transfer Model Only)135
Media Sensor Type138
When to Replace Media and Ribbon141
Checking the Remaining Amount of Media and Ribbon141
Conditions that Trigger Paper End142
Conditions that Trigger Label Near End147
Conditions that Trigger Ribbon End (Thermal Transfer Only)148
Conditions that Trigger Ribbon Near End (Thermal Transfer Only)149
Various Settings of the Product150
The Product's [Settings] Menu150
[Shortcut] Menu151
[Printing] Menu152
[Label Length]152
[Label Width]152
[Auto Measure]153
[Printing Mode]154
[Ribbon Near End]154
[Speed]154
[Sensor Type]155
[Micro Label Print Mode]155
[Print Mode]157
[Backfeed]157
[Darkness]158
[Imaging]158
[Advanced]161
[Interface] Menu179
[Network]179
[Usb]222
[Nfc]223
[Ignore CR/LF]223
[Ignore CAN/DLE]223
[External I/O]223
[RFID] (S84NX Only)228
[Applications] Menu238
[Protocol]238
[Auto Switch Group]239
[Sbpl]241
[Szpl]246
[Sipl]248
[Stcl]250
[Sdpl]250
[Sepl]258
[Aep]258
[System] Menu260
[Regional]260
[Notifications]262
[Sound]264
[LCD Brightness]265
[LED Indication]265
[Cover Open Sensor]265
[Show Total Count]266
[Password]266
[Tools] Menu269
[Test Print]269
[HEX-Dump]279
[Reset]283
[Profiles]285
[Service]286
[Factory]286
[Certificates]286
[Barcode Checker]287
[Clone]293
[Clone Notice Setting]293
[Support Info]294
[Logging Function]295
[Startup Guide]296
[Information] Menu297
[Help]297
[Build Version]298
[Applications]299
[Installation Log]299
[Print Module]299
[FPGA Version]300
[Counters]300
[Ipv4 Address]301
[Ipv6 Address]301
[Lan Mac]301
[Wi-Fi MAC]301
[Wi-Fi Region]301
[Wi-Fi Status]302
[Wi-Fi Direct]302
[Wi-Fi Versions]302
[Wi-Fi Module]302
Configuring the Product Settings from a Web Browser303
Accessing to the Web Configuration Page303
Dashboard305
Settings307
Tools309
Certificates311
Adjusting the Product312
Printable Area312
Media Sensor Positions and Media Stop Positions315
Flow of Printing Operations318
Printing Operations318
Operations in Continuous Mode319
Operations in Dispenser Mode327
Operations in Dispense & Print Mode335
Operations in Linerless Mode340
Operations for RFID Write (S84NX Only)342
Operations When the Barcode Check Function Is Enabled350
Adjusting the Base Reference Point351
About the Base Reference Point351
Adjusting the Print Position352
Adjusting the Dispenser Stop Position355
Adjusting the Print Quality358
Adjusting the Print Darkness358
Adjusting the Print Speed361
Adjusting the Product's Buzzer Volume364
Adjusting the Head Pressure Balance366
Print Head Balance366
Pressure Balance Setting367
Adjusting the Head Position369
Left - Right Pressure Balance Setting369
Front - Rear Head Alignment372
Adjusting the Ribbon Tension Balance374
RFID Settings (S84NX Only)376
Usable RFID Standards376
Configuring the Product to Encode Inlays377
Loading the RFID Tag Model379
Printing RFID Tag Errors382
RFID Printing Tips387
Configuring Optional Barcode Check Function388
Basic Specifications of the Barcode Check Function388
Setting up the Barcode Checker392
Operational Settings for the Barcode Checker and Installation392
Doing a Test Read with the Barcode Checker392
Enabling the Barcode Check396
Selecting the Barcode Check Mode396
Contents of the Check for Readable Mode and Comparison Mode398
Restrictions for the Barcode Check Function401
Initializing the Product403
Procedures for Initializing403
List of Initial Values407
[Printing] Menu407
[Interface] Menu412
[Applications] Menu425
[System] Menu430
[Tools] Menu431
[Information] Menu435
Maintenance437
Cleaning the Product437
Cleaning437
Cleaning Intervals438
Cleaning Using the Cleaning Kit439
Cleaning Using the Cleaning Sheet447
Replacing Consumable Parts450
Replacing the Print Head450
Replacing the Platen Roller454
Replacing the Pressure Roller458
Replacing the Pressure Plate462
Replacing the Feed Roller466
Replacing the Fan Filter470
Operating the Notification Screen of the SOS (SATO Online Services) On-Demand Mode (SOS Users Only)471
SOS (SATO Online Services) Application (SOS Users Only)473
When You Are in Trouble474
When an Error Message Appears474
Error Message Indication and Operating Procedure When the SOS (SATO Online Services) Is Enabled (SOS Users Only)530
Contact Information for When You Are in Trouble532
Product Specifications533
Hardware533
Interface538
Supported Interfaces538
USB Interface539
LAN Interface540
NFC Interface541
RS-232C Interface542
External Signal (EXT) Interface544
Basic Specifications of External Signal (EXT) Interface544
Connector Pin Specifications of External Signal (EXT) Interface544
Timing Chart of the EXT Input/Output Signal550
Wireless LAN Interface551
Printer Languages553
Standards554
Usable Media555
Media Size for each Print Speed558
Usable Ribbon559
Usable Fonts560
Usable Barcodes584
Support and Warranty586
SOS (SATO Online Services) (SOS Users Only)586
Warranty for Consumables Within the Product Warranty Period587

SATO S84NX - Page 528

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