• If the storage management software or operating system does not detect any
devices on the HBA:
• Verify that the SAS host adapter is installed correctly. Refer to the manual that
came with your host adapter for installation and troubleshooting instructions.
• Verify that the proper device driver is installed for the SAS host adapter.
• If the library is detected by the operating system, but not by the storage
management software:
• Refer to the documentation included with your storage management
application for instructions on how to verify proper installation. Some backup
software packages require an additional driver to communicate with the
robotics.
• If the library is detected by the operating system, but is listed as an unknown or
generic device:
• Make sure that the proper device driver, if applicable, is installed for the
library. Check your storage management software provider's website for the
latest drivers and patches.
If you continue to have problems with a SAS library, check the following:
• Ensure that the library is compatible with the SAS host adapter and storage
management software you plan to use.
• Verify that your HBA is supported by the host computer and qualified with the
library.
• Ensure you are using a compatible, high-quality cable.
JANUARY 2023 215
SPECTRA STACK LIBRARY
USER GUIDE
CHAPTER 8 - LIBRARY TROUBLESHOOTING
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