Troubleshooting in theField 7
The software creates:
A “snapshot” of the current system state and saves it as a .zsnap file in
the root directory of the system.
A bitmap file of the current display and saves it as a .gif file in the root
directory of the system.
The names of the files indicate the date and time that the files were created.
You can view the bitmap file in a drawing package on an office computer, such
as Microsoft Paint. You cannot view the system state snapshot file. Your site
supervisor can arrange to access these files.
ll The system log. The system log data is written to the program log file (LOG_
<machine name>_<date&time>.txt) located in the root directory of the system.
Your site supervisor can arrange to access this file.
l A description of the problem, including the steps that led to the problem.
Make sure that you contact the correct person for support. In the first instance this
is your site supervisor, then your dealer, and finally Trimble support.
GCS900 Grade Control System for Excavators Operator's Manual 187
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