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Appendix D. Customer Service

Customer Service hours are from 8:00 AM to 5:00 PM, PST, Monday through Friday.

When calling, please be prepared to give the name and make of the unit, its serial

number and a description of its symptoms. If the unit should need to be returned for

factory repair it must be accompanied by a Return Authorization number from Customer

Service.

WTI Customer Service

5 Sterling

Irvine, California 92618

Local Phone: (949) 586-9950

Toll Free Service Line: 1-888-280-7227

Service Fax: (949) 583-9514

Email: service@wti.com

Default Chapter2
- Installation Instructions2
- Table of Contents5
1 Introduction11
2 Unit Description13
- Front Panel (TSM Series)13
- Instrument Front Panel (Model TSM-24 Shown)13
  - Back Panel (TSM Series)14
- Instrument Back Panel (Model TSM-8 Shown)14
- Instrument Back Panel (Model TSM-24 Shown)14
- Instrument Back Panel (Model TSM-40 Shown)14
  - Back Panel (TSM-DPS Series and TSM-DPE Series)16
- Instrument Back Panel (Model TSM-24-DPE)16
- Instrument Back Panel (Model TSM-40-DPE)16
  - Front Panel (RSM Series)17
- Instrument Front Panel (Model RSM-8 Shown)17
  - Back Panel (RSM Series)18
- Instrument Back Panel (Model RSM-8)18
- Instrument Back Panel (Model RSM-16)18
  - RSM-8R8 Series - Front Panel Components19
- RSM-8R8-1 & RSM-8R8-2 - Front Panel19
  - RSM-8R8-DE Series - Front Panel Components20
- RSM-8R8-DE Series - Front Panel20
  - RSM-8R8 Series - Back Panel Components21
  - Front Panel Button Functions22
3 Getting Started23
- Apply Power to the TSM/RSM23
- Connect Your PC to the TSM/RSM23
- Communicating with the TSM/RSM24
- Connecting Ports and Switching Outlets25
4 Hardware Installation27
- Connecting the Power Supply Cables27
- Connecting the Network Cable28
- The Internal Modem Port28
- Terminal Block Assembly (TSM Series, DC Units Only)28
- Terminal Block Assembly (RSM Series, DC Units Only)28
  - Connection to Switched Outlets (RSM-8R8 Series Units Only)29
  - Connecting Devices to the TSM/RSM Serial Ports29
5 Basic Configuration30
- Communicating with the TSM/RSM Unit30
- Configuration Menus33
- Defining System Parameters34
- User Accounts49
Basic Configuration (Continued)51
- Managing User Accounts52
- The Plug Group Directory56
- Defining Plug Parameters - (RSM-8R8 Series Units Only)59
  - The Boot Priority Parameter (RSM-8R8 Series Units Only)61
    - Example 1: Change Plug 3 to Priority 161
    - Example 2: Change Plug 4 to Priority 262
- Serial Port Configuration63
- Network Configuration73
- Save User Selected Parameters99
  - Restore Configuration99
6 Reboot Options100
- Ping-No-Answer Reboot101
- Scheduled Reboot104
7 Alarm Configuration106
- The over Current Alarms (RSM-8R8-CM Series Only)107
  - Over Current Alarms - Load Shedding and Auto Recovery109
- The over Temperature Alarms111
  - Over Temperature Alarms - Load Shedding and Auto Recovery113
- The Lost Communication Alarm115
- The Ping-No-Answer Alarm117
  - Ping-No-Answer Notification - TSM and RSM Series Units117
    - TSM and RSM Series Units117
    - TSM and RSM Series Units119
  - Ping-No-Answer Alarm - RSM-8R8 Series Units120
- The Serial Port Invalid Access Lockout Alarm122
- The Power Cycle Alarm124
- Buffer Threshold Alarm125
- The Plug Current Alarm (RSM-8R8-CM Series Only)127
- The no Dialtone Alarm130
- The Lost Voltage Alarm (Dual Power Inlet Units Only)132
8 The Status Screens134
- Product Status134
- The Network Status Screen134
- The Port Status Screen135
- The Port and Plug Status Screens (RSM-8R8 Series Units Only)136
- The Plug Group Status Screen (RSM-8R8 Series Units Only)137
- The Current Metering Status Screen (RSM-8R8-CM Series Only)138
- The Current History Screen (RSM-8R8-CM Series Only)139
- The Power Range Status Screen (RSM-8R8-CM Series Only)140
- The Power History Screen (RSM-8R8-CM Series Only)141
- The Port Diagnostics Screen142
- Alias Status Screen142
- The Port Parameters Screens143
- The Event Logs144
9 Operation145
- Connecting and Disconnecting Serial Ports - Text Interface145
- Controlling Power - Web Browser Interface (RSM-8R8 Series Only)156
  - The Plug Control Screen - Web Browser Interface156
  - The Plug Group Control Screen - Web Browser Interface157
Operation (Continued)157
- Controlling Power - Text Interface (RSM-8R8 Series Units Only)158
  - The Port and Plug Status Screen - Text Interface158
  - Switching and Reboot Commands - Text Interface159
    - Applying Commands to Several Plugs - Text Interface161
- The Ssh/Telnet Connect Function (Web Browser Interface Only)162
  - Initiating an SSH Shell Session Via the Web Browser Interface162
  - Initiating a Telnet Session Via the Web Browser Interface163
- Manual Operation164
- Logging out of Command Mode164
10 Telnet & Ssh Functions165
- Network Port Numbers165
- SSH Encryption165
- The Direct Connect Feature166
- IP Aliasing171
- Creating an Outbound Telnet Connection172
- Creating an Outbound SSH Connection173
11 Syslog Messages174
- Configuration174
12 Snmp Traps175
- Configuration175
13 Operation Via Snmp177
- TSM/RSM SNMP Agent177
- Snmpv3 Authentication and Encryption177
- Configuration Via SNMP178
- Plug Control Via SNMP (RSM-8R8 Series Units Only)180
  - Controlling Plugs180
  - Controlling Plug Groups181
- Configuring Serial Ports182
- Viewing Unit Status Via SNMP182
  - Plug Status (RSM-8R8 Series Units Only)182
  - Unit Temperature Status182
- Sending Traps Via SNMP183
14 Setting Up Ssl Encryption185
- Web Access Parameters (Text Interface Only)185
15 Saving And Restoring Configuration Parameters189
- Sending Parameters to a File189
  - Downloading & Saving Parameters Via Text Interface189
  - Downloading & Saving Parameters Via Web Browser Interface190
- Restoring Downloaded Parameters190
- Restoring Recently Saved Parameters191
16 Upgrading Tsm/Rsm Firmware192
- Firmware Upgrade Utility (Recommended)192
- The Upgrade Firmware Function (Alternate Method)192
17 Command Reference Guide195
- Command Conventions195
- Command Summary196
- Command Set197
Specifications213
- Standard TSM Series Units and Standard RSM Series Units213
- RSM-8R8 Series Units214
- Serial Port (RS232)215
- TSM Series and RSM-8R8 Series RS232 Port Interface (RJ45)215
- RSM Series RS232 Port Interface (DB9)215
- Straight Cables218
- Rollover Cables218
  - Connecting DB-9M DTE Devices219
- DX9F-DTE-RJ Snap Adapter Interface219
- Connecting DB-9M DTE Devices to an RJ-45 Serial Port on an RSM-8R8219
  - Connecting DB-25F DTE Devices220
- DX25M-DTE-RJ Snap Adapter Interface220
- Connecting DB-25F DTE Devices to an RJ-45 Serial Port on an RSM-8R8220
  - Connecting DB-25F DCE Devices221
- DX25M-DCE-RJ Snap Adapter Interface221
- Connecting DB-25F DCE Devices to an RJ-45 Serial Port on an RSM-8R8221
  - Connecting RJ-45 DCE Devices222
  - DX9F-NULL-RJ Snap Adapter222
- Connecting RJ-45 DCE Devices to the RSM-8R8222
- DX9F-NULL-RJ Snap Adapter Interface222
Customer Service223

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WTI TSM Series Specifications

General

Brand	WTI
Model	TSM Series
Category	Remote Control
Language	English

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