April 2010
2-45
Phaser 3635MFP/WorkCentre 3550
20-100 to 20-900
Status Indicator RAPs
20-100 to 20-900 Fax Faults RAP
These are the faults displayed when the machine encounters fax problems. The faults are
listed in code order, together with any recommended actions. Please note that the service
actions are limited. If the machine has a fax fault without displaying a fault code, go to the
20A
Fax Faults Without a Code RAP.
Procedure
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury. Moving parts can cause injury.
If necessary, print the embedded fax protocol report, refer to dC109 Embedded Fax Protocol
Report.
3635 only. Refer to Wiring Diagram 7 (3635). Go to the relevant fault code and perform any
service actions. If the fault is still present, perform Final Actions.
3550 only. Refer to Wiring Diagram 16 (3550).Go to the relevant fault code and perform any
service actions. If the fault is still present, perform Final Actions.
20-100 Communication Error
A communication failure has occurred with either the fax transmission or reception. Resend the
fax.
20-110 Mailbox Error
The machine is not available for mailbox communication. Go to GP 4 System Administration
Tools. Check that the mailbox ID and password are correct.
20-120 Scanning Error
While sending a fax using manual dial, a scanning error has occurred. Clear any jams. Switch
off the machine, then switch on the machine. Resend the fax. If the fault persists, check the
scanner, refer to the
14-100 Scanner CCD Lock RAP.
20-200 Group Not Available
The user has selected a group location where only a single location can be used, or when the
group location is unavailable. Try again, checking for the correct group location.
20-300 Incompatible
The remote party does not have the feature the user has requested, for example, polling.
Change the settings, then resend the fax.
20-400 Line Busy
The remote party did not answer. Wait, then resend the fax.
20-410 Line Error
There is a problem with the phone line, affecting transmission or reception. Try again and if
necessary, wait for the line to clear.
20-500 Memory Full
The fax data memory is full. Delete any unnecessary documents awaiting transmission, or wait
until more memory becomes available, or split the current Fax in to smaller units.
20-550 Low Memory
The available fax memory is getting low.
20-600 No Answer
It has not been possible to connect to the remote fax, even after re-dial attempts. Check that
the remote fax is on line and try again.
20-700 Number Not Assigned
No number has been assigned for the speed dial location selected. Assign a number to this
location or enter the number manually via the numerical keypad of the UI.
20-800 Power Failure
During a power-off period, the machine has lost its user memory. Check that the backup bat-
tery is holding its charge of about +3V. If necessary, install a new battery. Wait, then resend the
fax.
20-900 Retry Redial
This indicates that the machine is waiting to re-dial. Press Start to re-dial immediately, or press
Stop to cancel the re-dial procedure.
Final Actions
Perform the following:
1. Install a new fax PWB, PL 3.10 Item 3:
2. Perform the OF7 Main PWB Check RAP.
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