Diagnostics and Troubleshooting
239
Ribbon Detection Issues
Issue Possible Cause Recommended Solution
The printer does not
detect when the
ribbon runs out.
The printer may have been
calibrated without ribbon or
without the ribbon loaded
properly.
1. Make sure that ribbon is loaded correctly
so that it can be detected by the ribbon
sensor. Under the printhead, the ribbon
should track all the way back, near the
printer’s firewall. See Load the Ribbon
on page 47.
2. Calibrate the printer. See Calibrate the
Ribbon and Media Sensors on page 181.
In thermal transfer
mode, the printer did
not detect the ribbon
even though it is
loaded correctly.
The printer indicates
that ribbon is out,
even though ribbon is
loaded correctly.
The printer was not calibrated
for the label and ribbon being
used.
Calibrate the printer. See Calibrate the Ribbon
and Media Sensors on page 181.
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