Diagnostics and Troubleshooting
244
Miscellaneous Issues
Issues with the Display
Issue Possible Cause Recommended Solution
The control panel
display shows a
language that I
cannot read
The language parameter was
changed through the control
panel or a firmware command.
1. On the control panel display, scroll
to LANGUAGE Menu.
2. Press OK to access the items in
this menu.
3. Use the UP ARROW or DOWN ARROW
to scroll through the language selections
under the first menu option. The selections
for this parameter are displayed in the
actual languages to make it easier for you
to find one that you are able to read.
4. Select the language that you want to
display.
The display is missing
characters or parts of
characters
The display may need
replacing.
Call a service technician.
The USB Host Port Is Not Acknowledging a USB Device
Issue Possible Cause Recommended Solution
The printer is not
acknowledging a USB
device or is not
reading the files on a
USB device that is
plugged into the USB
host port.
The printer currently supports
USB drives only up to 1 TB in
size.
Use a USB drive that is 1 TB or smaller.
The USB device may require
its own external power.
If your USB device requires external power,
make sure that it is plugged into a working
power supply.
Printer Parameters Are Not Set As Expected
Issue Possible Cause Recommended Solution
Changes in
parameter settings
did not take effect.
OR
Some parameters
changed
unexpectedly.
A firmware setting or
command prevented the
ability to change the
parameter.
Check your label formats or the settings of the
software that you use to send formats to the
printer.
If necessary, refer to the
Programming Guide
for ZPL, ZBI, Set
-
Get
-
Do, Mirror, and WML
or
call a service technician.
A command in a label format
changed the parameter back
to the previous setting.
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