Diagnostics and Troubleshooting
230
Troubleshooting
Alerts and Error Messages
Display/
Indicator Lights
Possible Causes Recommended
Solutions
STATUS light steady red
PAUSE light steady yellow
The printhead is not fully
closed.
Close the printhead
completely.
The printhead open sensor is
not working properly.
Call a service technician to
replace the sensor.
STATUS light steady red
SUPPLIES light steady red
The media is not loaded or is
loaded incorrectly.
Load media correctly. See
Load the Media on page 17.
Misaligned media sensor. Check the position of the
media sensor.
The printer is set for
noncontinuous media, but
continuous media is loaded.
1. Install the proper media
type, or reset printer for
the current media type.
2. Calibrate the printer. See
Calibrate the Ribbon and
Media Sensors
on page 181.
STATUS light steady yellow
SUPPLIES light flashing yellow
Ribbon is loaded, but the
printer is set for direct
thermal mode.
Ribbon is not required with
direct thermal media. If you
are using direct thermal
media, remove the ribbon.
This error message will not
affect printing.
If you are using thermal
transfer media, which
requires ribbon, set the
printer for Thermal Transfer
mode. See PRINT METHOD
on page 97.
STATUS light steady red
PAUSE light steady red
DATA light steady red
The printhead was replaced
with one that is not a genuine
Zebra ™ printhead.
Install a genuine Zebra ™
printhead.
PH NOT AUTHENTICATED
REPLACE PRINTHEAD