Diagnostics and Troubleshooting
240
RFID Issues
For more information about RFID, refer to the
RFID Programming Guide 3
. A copy of the manual is
available at http://www.zebra.com/manuals.
Printer Stops at RFID Inlay
Issue Possible Cause Recommended Solution
The printer stops at
the RFID inlay.
The printer calibrated the label
length only to the RFID inlay
instead of to the interlabel
gap.
1. Select FEED for the media power up and
head close parameters (see POWER UP
ACTION onpage113 or HEAD CLOSE
ACTION onpage114).
2. Manually calibrate the printer (see
Calibrate the Ribbon and Media Sensors
on page 181).
Voided Labels
Issue Possible Cause Recommended Solution
Low yields. Too many
RFID tags per roll are
voided.
The RFID labels are not within
specifications for the printer,
which means that the
transponder is not in an area
that can be programmed
consistently.
Make sure that the labels meet transponder
placement specifications for your printer. See
http://www.zebra.com/transponders for
transponder placement information.
For more information, refer to the
RFID
Programming Guide 3,
or contact an
authorized Zebra RFID reseller.
Incorrect read and write power
levels.
Change the RFID read and write power levels.
For instructions, refer to the
RFID
Programming Guide 3
.
Radio frequency (RF)
interference from another RF
source.
Do one or more of the following as necessary:
• Move the printer away from fixed RFID
readers.
• Make sure that the media door is closed at
all times during RFID programming.
The printer is using outdated
printer firmware and reader
firmware versions.
Go to http://www.zebra.com/firmware for
updated firmware.
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