230 10 Setup
10.1 Setup
Service files
Occasionally, it may be necessary to provide HEIDENHAIN
Corporation with diagnostic files to document or troubleshoot a
problem with the machine or user experience. These are known as
Service Files.
The service files are created by pressing the Log Files soft key and
then pressing the Service Files soft key (accept the default name
and press the OK soft key). A dialogue appears as the service files
are created. Another dialogue appears once the service files have
been successfully created.
The service files take less than a minute to generate. If the control
software terminates unexpectedly, the service files will
automatically be generated by the system as well. Once generated
(automatically or manually), the resulting ZIP file can be found at
V:\service\.
Automatically generated service files will have the name
"nc_auto_service.zip".
Manually generated service files will have the name "service.zip" by
default.
Multiple service files can be generated. When this occurs, existing
ZIP files at V:\service\ will be renamed as service2.zip, service3.zip,
etc. No number at the end of the filename indicates the most
recently generated file (i.e. service.zip). After that, the lower the
number, the more recent the file (i.e. service1.zip was generated
more recently than service2.zip).
Use the cut/copy/paste features in Program Functions to move the
ZIP to a USB or network drive such that it can be transferred to
HEIDENHAIN Corporation upon request.
To keep the maximum amount of free space available on the internal
drive, it is advised to delete old service files from the control after they
have been safely transferred to an external medium.
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