0.5 TECHNICAL SUPPORT
Comba provides direct access to our technical support team 12 hours a day (Mon-Fri) from 9:00am (EST) to
6:00pm (PST). Technical support is provided for free for the entire time the product is covered by the equipment
warranty, on condition that the user/operator has a valid certificate of training completion issued by Comba for
the product in question. Unauthorized individuals should not be servicing the equipment and will not be assisted
over the phone due to liability issues. See Section 0.12 for details on who is authorized to operate the
equipment.
For technical support please contact us at the telephone number or email address below or submit a ticket for
support through the website.
Tel: (408) 526 0180 Ext. 3
techsupport@combausa.com
https://combausa.com/technical-support-request-form/
0.6 RETURN MATERIAL AUTHORIZATION (RMA)
If you need to request an RMA, please call the technical support line mentioned in Section 0.5 or complete the
RMA form on our website and a Comba representative will contact you shortly.
https://combausa.com/rma-request-form/
0.7 WARRANTY
The standard product warranty is 3 years or as otherwise agreed under a special contract with Comba.
Comba Telecom provides a warranty for the Lithium Iron Phosphate (LiFePO
4
) batteries that are utilized in the
Comba Version 2 and Version 3 Battery Backup Units for up to 5 years (60 months) pending certain terms and
conditions.
The warranty period commences upon the date of shipment from Comba Telecom.
Please see Appendix E for the full Comba Telecom LiFePO
4
Battery Pro-rated 5 Year Warranty
statement.
0.8 UNAUTHORIZED CHANGES TO EQUIPMENT
Any changes or modifications to the equipment not expressly approved by Comba Telecom (who are
responsible for compliance) could void the user’s authority to operate the equipment. Furthermore,
unauthorized changes or modifications could void the device warranty. If you have any questions regarding
what modifications can be made to specific equipment, please contact the technical support line mentioned in
Section 0.5.
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